We strive to provide you with high-quality products. In the event that you receive a defective or damaged item, we offer returns, replacements, or refunds. To be eligible for these options, please ensure that you:

1. Submit your return or replacement request within 10 days of the delivery date.
2. Provide proof of purchase, such as an order confirmation or receipt.
3. Return the item in its original condition with all accessories and packaging materials intact.

Please note that breakage or damage caused by the use of the product is not eligible for returns or refunds. We advise you to handle the products with care and use them according to the provided instructions.

Copper Utensils: Certain products on our website are made of copper. We recommend familiarizing yourself with the specific terms and conditions associated with copper utensils, as outlined on our website. Copper articles may react to water, so it is important to exercise proper care. Detailed instructions can be found on our website to ensure the longevity and effectiveness of these products.

Combination Sets: For items sold as combination sets, such as the Copper Jug and Copper Tumbler set, please note that they can only be exchanged or returned as a complete set. We are unable to process returns or exchanges for individual items from combination sets.

Refunds: Once we receive the returned items and confirm their eligibility, we will initiate the refund process. Here are some important details regarding refunds:

1. Refunds will be processed using the same method of payment that was used for the original purchase.
2. If you made the payment through net banking, credit card, or debit card, the refund will be issued back to the original payment channel.
3. If you made the payment using an online wallet, the refund will be returned to the respective online wallet account.

Return/Refund Window: To qualify for a return, replacement, or refund, you must submit your request within 10 days from the date of delivery. After this period, we are unable to accept returns or process refunds. Please ensure that you initiate the return process promptly to take advantage of this window.

Customer Support: We are committed to providing exceptional customer service. If you require further assistance or have any questions regarding your purchase, returns, or refunds, our 24-hour customer service helpline is available to assist you. Alternatively, you can leave a message on our live chat platform, and we will respond to your inquiry as soon as possible.

Disclaimer: While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the completeness, reliability, or accuracy of all content. We reserve the right to modify, update, or remove any part of our website or these terms and conditions at any time without prior notice.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. It is your responsibility to review this page periodically for any changes. Continued use of our website after any modifications signifies your acceptance of the updated terms and conditions.

If you have any questions or concerns regarding these terms and conditions, please contact us for clarification. Thank you for choosing our merchant website, and we hope you enjoy your shopping experience with us!