We give you a 100 percent replacement or return policy whichever you want to avail. There is a fourteen days return policy within which the material you wanted to be returned or replaced would be collected from your given delivered address and the necessary steps to be taken accordingly. The money gets refunded in your bank account within 5-7 working days. If you buy any of our products through a Debit Card or Credit Card, the money would be refunded within 4-5 working days. We give you a guaranteed satisfaction in all our service to you.
Disclaimer: The products to be returned should not be tampered and kept in a proper state with labels and tags attached.
The products to be replaced are based on availability of the products.
Cancellation & Refund Policy
DUBEY OVERSEAS PVT LTD OPC believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
DUBEY OVERSEAS PVT LTD OPC does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the DUBEY OVERSEAS PVT LTD OPC, it’ll take 1-2 days for the refund to be processed to the end customer.
